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refund policy

Effective Date: 27/02/2025

At PLEBEFLIX, we strive to provide the best IPTV service experience. However, we understand that issues may arise. Below is our refund policy, outlining the conditions under which refunds are granted.

1. 24-Hour Unconditional Refund Period

We offer a full refund within the first 24 hours after purchase, no questions asked.

2. Conditional 3-Day Refund Period

After the first 24 hours, we offer a 3-day refund period under specific conditions.

3. Technical Issues

To request a refund after the first 24 hours, the customer must provide evidence of technical issues not caused by their own setup or misconfiguration.

4. Proof of Service Issues

The customer must demonstrate that the experienced issues are related to the functionality of the PLEBEFLIX IPTV service, rather than external factors such as:

  • Internet connection problems.
  • Misconfiguration of their device.

Partial refunds may be issued depending on the proof of specific service problems.

5. Refund Request Process

Customers must contact our support team at general@plebeflix.com to initiate a refund request.

6. Refund Request Deadline

All refund requests must be made within the refund period:

  • 24 hours for a full refund.
  • Up to 3 days for conditional refunds.

7. Partial Refunds

If the service has been partially used during the refund period, we may offer a partial refund based on the unused time.

Partial refunds are subject to verification of service issues.

8. Refund Method

Refunds will be issued using the original payment method, unless otherwise specified.

9. Refund Exclusions

Certain cases may not be eligible for a refund, such as:

  • Violation of PLEBEFLIX Terms of Service.
  • Abuse or misuse of the service.

10. Refund Evaluation

All refund requests will be reviewed on a case-by-case basis.

PLEBEFLIX reserves the right to decline requests that do not meet the specified criteria.

11. Processing Time

Refunds will be processed within a reasonable time after approval.

12. Decision Notification

Customers will receive an email notification regarding the status of their refund request.

13. Terms Acceptance

By using PLEBEFLIX, the customer automatically agrees to this refund policy and waives the right to dispute it.

14. Support Contact

To request a refund or obtain further information, contact us at:

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